TCS POS for NetSuite the most advanced Cloud POS system for retailers

“99 Bikes is a leading supplier of bikes and biking accessories in Australia. Currently with 49 stores Australia wide and will be expanding the number of stores in the coming years. 99 Bikes is excited to announce the opening of up to 5 stores in New Zealand in the coming year.

99 Bikes uses TCS POS to process more than one million transactions each year via these retail outlets. 99 Bikes went live with TCS POS with 2 test sites in November 2019. We then rolled out TCS POS to all other stores in January 2020. The implementation was relatively easy and the team at TCS POS was very helpful. Their knowledge of NetSuite processes made it easy to customise TCS POS to meet the needs of 99 Bikes. TCS POS works directly with NetSuite so there no integration, which is brilliant. There is no reconciliation or integration issues. NetSuite data is immediately updated so stock levels, pricing, customer data and item details are available in real time. With over 500 employees we need a system that is easy to use and easy for staff to learn. 99 Bikes is excited with to develop more custom business process using TCS POS in the future. 99 Bikes recommends TCS POS as a point of sale system for NetSuite.”

Owen McLeod Digital Leader 99 Bikes

“Battery World is Australia’s leading retailer of batteries and accessories. Battery World is a franchise-based business and currently has over 112 retail outlets all across Australia.

All the retail outlets use NetSuite as the core retail management system. Post implementation, a critical need arose to find a robust Point-Of-Sale system that integrates with Netsuite. The main objectives of the new Point-Of-Sale system were:

• Ease of use
• Customizable to meet current and new business systems
• Reduce integration issues with Netsuite
• Easy to deploy and train new staff

After considerable amount of time spent on researching available options, Battery World selected TCS POS for Netsuite as the new Point-Of-Sale system.

TCS POS roll-out to 112 stores took about 9 months through a phased roll-out approach. The roll-out, training and transition process to the new TCSPOS Point-Of-Sale system was smooth with little to no hiccups. Battery World was responsible for the TCS POS roll out with support from the TCS POS support team.

Post TCS POS roll out, Battery World has reengineered the retail process to make it more efficient. TCS POS support team have worked closely with Battery World Support office and have provided Battery World franchisees with continuous enhancements in:

• Stock control
• Reporting
• Customer experience

Battery World is extremely happy with TCS POS and recommends it for any retail operation using the Netsuite ERP system.”

Vasuki Prasad IT Manager Battery World

“Capt. Harry’s Fishing Supply is a leading supplier of fishing tackle and accessories in the Florida region and on-line. We have been in business for 50 years. We began using Netsuite 5 years ago and found their POS unsuitable for the business. Therefore we switched to TCS POS about 2 years ago and been extremely satisfied with the system. We use the system in store and different boat trade shows throughout the year. The use at the trade shows saves so much time as there is no need to rekey data and all stock levels and prices are live. The setup of different shows is painless. TCS POS is easy to set up and configure to meet the business needs. The support team is readily available to modify the system when requested. Captain Harry is definitely more efficient with TCS POS and the subscription costs are more competitive than Netsuite We are happy we moved from the Netsuite POS to TCS. I recommend it for any company using Netsuite and requires a point of sale system.”

Kim VernonOperations Manager Capt. Harry’s Fishing Supply

“The Kabbalah Centre is an international spiritual not for profit organization, selling spiritual products and ticketed services and events throughout the world The Kabbalah Centre has physical locations in USA, UK, Mexico, Europe and Canada. Before TCS each location had its own local point of sale solution with complex interfaces and synchronization. Each store had unique requirements around items, reconciliation, inventory, pricing and the selling tickets for spiritual events. We replaced the local point of sales in each store with TCS POS. Since TCS POS uses the NetSuite system we have achieved a uniformed and centralized control point of sale for all our stores. TCS POS has made training easy and pricing and stock levels accurate. There is no syncing of data, so day end processes are seamless. The TCS POS team has assisted in streamlining processes in both point of sale and NetSuite. The staff have been very helpful in helping us understand NetSuite capabilities to improve both backend and frontend processes The unique way TCS POS can be customized has meant that our stores can link data relating to ticket availability for our spiritual events. This had made an improved customer experience. We recommend TCS POS as a great point of sale solution for any NetSuite user.”

Alex LernerChief Technology Officer The Kabbalah Centre

“Totally Workwear is a leading supplier of workwear, PPE, workboots etc. We operate as a franchise with 6 retail outlets in Norther NSW and Southern QLD. We use Netsuite for all our finance and operational processing and reports. From the day we implemented Netsuite we have struggled with a POS system for the retail outlets. We tried a few different POS system and all caused chaos for our staff and stock levels and reporting. This inevitably lead to a poor customer satisfaction and ultimately lost sales. In my business if the stock is not available and the customer unhappy, then the customer goes somewhere else. TCS POS solved all our problems. Now we have a POS system that works seamlessly with Netsuite. Pricing and stock levels are accurate and customers more satisfied. The staff are happier to use a system that is accurate and caused few issues. The system is so simple to use that training new staff is quick and easy. Recently we implemented signature requirements for account customers. TCS POS sync perfectly and we save hours every week when chasing accounts as the signature is stored directly in Netsuite. I recommend TCS POS to any business that requires an accurate and easy to use POS system.”

Soraya BarnhamOwner Totally Workwear

“Off Ya Tree has been operating since the 1970’s with 24 stores across Australia. Off Ya Tree is a leading retailer in the supply of alternative clothing, jewellery, body piercing and tattooing. Off Ya Tree embarked on looking for a new ERP system in 2019. The management decided to purchase NetSuite and then the challenge was to find a POS solution compatible with NetSuite. After researching the market, Off Ya Tree decided TCS POS would be the best fit. The reasons for this were: • All data is live with NetSuite e.g. stock quantities & pricing • Ease of use • Customisable to Off Ya Tree’s specific requirements e.g. variable kit components on the point of sale • Givex integration • Click and Collect The implementation of TCS POS proved very successful and it was easy to work with the TCS POS team. We worked closely with Heidi on this project and she was great to deal with, very knowledgeable and easy to work with. We did a number of customisations that have all been implemented and are working as required. The TCS POS team have a great knowledge of the ERP system NetSuite and help us further refine our processes. We went live with NetSuite and TCS POS in October 2021 and the management and store users have been impressed. I have no hesitation in recommending TCS POS as a retail solution for NetSuite.”

George KouvelasAssociate Director IT, Security & e-Commerce at Off Ya Tree